All revision requests and new logo designs are submitted through e-mail.
Revision requests shall be submitted by simply replying to the original e-mail containing you initial logo concepts. All of our packages include unlimited revisions; this means that our designers will continue to make changes to 1 logo concept until you are satisfied (except the starter package). The purpose of the revision process is to make small changes to the concept we created for you based on the information you provided us when you filled out the design brief. Client's requests shall be modifications of one chosen concept only. Revision requests that depart from the current composition and require major graphical changes will be honored and completed in a timely manner set forth by these terms and conditions. However, The Logo Genius reserves the right to charge $30 for each such revision. No revision work which requires payment will be started without authorization from the client.
Revision cycles typically take 2-3 days to be completed upon receipt of the revision requests.
You agree to provide timely responses to any status notifications regarding your logo project that The Logo Genius sends to you. You shall have 25 days to respond to each response sent to you. If after 25 days you have failed to respond, The Logo Genius will assume that your project is complete and the project shall be deemed completed. At such time, The Logo Genius will have no further obligation to you. Notwithstanding the foregoing, The Logo Genius reserves the right, in its sole discretion, to terminate your access to all or a portion of the service, at any time, with notice. In the event of such termination, The Logo Genius will determine, in its sole discretion, whether you are entitled to any refund.